26 Clifton RoadRugbyWarwickshire, CV21 3QFTel: 01788 552211- ALL calls are recorded
Please see the attached Advertiser Newspaper Article - published 27/12/18
IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Warwickshire, Coventry, Solihull. If you want to access IAPT please
call 02476 671090
write to IAPT, Central Booking Service, City of Coventry Health Centre. Paybody Building, 2 Stoney Stanton Road, Coventry, CV1 4FS
If you are aged between 40 and 74 you may be invited for a routine health check. However, you do not need to wait for an invitation letter; you can make an appointment either by calling in to the surgery or telephoning 01788 552211. These health checks are aimed at preventing heart disease, strokes, diabetes and kidney disease. It will involve a 20 minute check up with the HCA who will also do a blood test to check your cholesterol.
Held by: Practice Nurse
Please telephone the surgery to make an appointment.
Stroke/TIA Held by:Practice Nurse and Health Care Assistant
Epilepsy Held by:Practice Nurse
Diabetes Clinic Held by:Practice Nurse and Health Care Assistant
Held by:Practice Nurse
Child Health Surveillance (CHS) Held by:Doctor and Health Visitor
Asthma ClinicHeld by:Practice Nurse
Patient Access to their GP record: NHS England require practices to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions any other items/date such as “additional” record elements which has been agreed between the contractor and the patient or have published plans in place to achieve this by 31st March 2016.
Clifton Road Surgery currently offer patients the facility to view parts of their GP medical records, i.e. medications, allergies and adverse reactions. Clifton Road Surgery will offer the online access to detailed information from the medical record i.e. information held in coded form from 31st March 2016.
This service will be available through Patient Access via Emis Web, assessment of access will be offered on a case by case basis. For more information or to apply for detailed access please speak with a member of our administrative team.
Please Note: Due to Data Protection requirements we need to see either a photo ID driving license or current passport to register for on-line access
Clifton Road Surgery has ensured that it meets its obligations under the General Data Protection Regulation (GDPR), in force on 25th May 2018, and in particular how the surgery processes personal data, including sensitive health records.
You can find out more about the GDPR here:
We ensure that patients of Clifton Road Surgery are made aware of their rights under the new legislation and that the surgery meets its responsibilities under the GDPR.
Clifton Road Surgery places privacy and data protection at the heart of all its processing.
You have the right to both:
Full details can be found in our "Summary Care Record" section.
This privacy notice explains why Clifton Road Surgery collects information about you, how we keep it safe and confidential, and how that information may be used. It provides detailed information about the many data processing activities that Clifton Road Surgery performs.
Clifton Road Surgery places privacy and data protection at the heart of all its processing.
EMIS, the clinical system we use as a practice for our appointments and patient information, has moved it’s online storage to a facility run by Amazon. They informed us of this on 31st May 2019 and provided a full document detailing the actions they have taken to ensure it is secure. This document is called a DPIA and it is part of the Data Protection 2018 regulations. If you would like a copy please contact our Practice Manager.
Please be assured that this move has been approved by NHS Digital and the Secretary of State for Health. There is no change to how you access your information or the security of your information.
If you have any questions please contact the surgery and ask for a message to be sent to Julie Ball, Practice Manager.
Clifton Road Surgery is pleased to be able to work with our IT suppliers to provide patients with online access to their medical records. This is a new availability and we need to ensure that it does not disadvantage or put at risk our most vulnerable patients such as children, the elderly, those with mental health issues or those in abusive relationships. As such we have created a process that may appear to be overly bureaucratic but we hope you will support us in helping to protect these patients.
As yet there is no guidance on how to protect children and the systems are not sophisticated enough to turn on and off as the child ages so we have decided not to allow on-line access to patients under the age of eighteen years. At this age we will grant access at the request of the individual. We appreciate this may be frustrating for the vast majority of parents but we cannot see any other way to protect vulnerable children. This has been raised as an issue nationally but as yet no workable solution has been identified.
It is likely that some carers of individuals who lack appropriate capacity will wish to access the records of those for whom they care. The decision to allow access will be made on a case by case basis. The needs and desires of the individual patient will always be the overriding consideration.
Clifton Road Surgery started using computer systems to record medications and diagnosis in 1998. As the systems have changed there has been some data degradation and old codes have not always mapped successfully to new codes. This has also been a problem when records have transferred in from other practices. (An example of this was some men having the hysterectomy code added to their records.) As such, there may be some codes on your records that you do not recognise or are incorrect. We are very keen to improve the quality of our records so please advise us of anything in your records that you think is an error by writing to us or emailing email@example.com (Please be aware that although our email address is encrypted and secure, your system may not be so it may be safer to write.) If an error has been made we will do our best to rectify the record. If you disagree with something in your records that we cannot confirm is an error, we may be able to insert your comments.
The practice has the right to remove online access to services for anyone that doesn’t use them responsibly or if we have concerns you are being forced to share your records inappropriately.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
Important Things to Consider
Before you apply for online access to your record, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
Having access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
What does that mean, I’ll Google it!
We are aware that your medical records will contain information you might not understand. Quite often, it is very tempting to Google medical words and phrases.
Whilst we would not encourage this but if you do Google please only use accredited peer-reviewed sites for accurate information. We recommended using www.patient.co.uk as this will have almost all of the information that you might need
What you can access
Below are the records you will be able to access. Please read through each record area so that you understand, signing up for access implies you agree to the terms and wish to access the all/certain areas of your records.
This is a record of your immunisations that are held electronically.
Medical allergies that have been recorded with a code will appear here. A number of patients have a record of a penicillin allergy that is inaccurate so please let us know if you think your record is inaccurate.
This is a record of major medical diagnosis. If something is missing or you do not agree, please do not use an appointment to let us know but follow the process outlined above If you write to us with any errors you believe exist and we will review your medical notes. We will then advise you of any changes we have made or if we need to discuss further.
It is important to realise that laboratory results may be outside of the so-called “normal range” for many reasons, such things as race, age, degree of physical activity, problems with collection and/or handling of the specimen and a large number of non-illness-related factors. The ‘normal range ‘ also only covers 95% of patients which mean that 5% of healthy patients fall outside of the normal range, even when there is nothing wrong with them.
It is important to realise it is not usually possible to diagnose a disease with a blood test alone. It may, however, help you to learn more about your body and detect potential problems in early stages when treatment or changes in personal habits can be most effective.
The comments your doctor attaches to your results are their interpretation of whether or not any changes are meaningful.
Normal, no action The result is within the normal range for the test and no further investigation or treatment is needed.
Acceptable The result is very close to the normal range for the test and not concerning or the result is acceptable for you. (see paragraph above)
Routine appointment This means the doctor wishes to explain the result(s) face to face as detailed explanations and/or further treatment or investigation(s) may be necessary.
Pre-clinic Used for diabetic patients who will have their results discussed during their next clinic review if needed.
Repeat in 1month/2month/3months etc. The result is currently acceptable but the doctor wishes to recheck this at a later date either to ensure that there are no further changes or as part of ongoing monitoring perhaps due to medication/ underlying illness.
Other comments not listed above are normally self-explanatory but if in doubt can be checked with office staff.
A list of the current medication you have on repeat or have had issued acutely recently.
You can see the coded entries in your electronic consultations from us and previous practices with compatible IT. These are records the clinical staff have made after your contacts with the surgery e.g. appointments, telephone consultations and visits.
If you believe something is factually wrong please let us know as above.
To access your medical records or to register for this facility please follow the guide below.
PLEASE NOTE: if you are already registered for on-line access (prior to consultations, test results, etc, being opened up) you will need to contact the Surgery (either via telephone or email firstname.lastname@example.org) and ask for your account to be updated to allow full access.
Online access to Medical Records
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
Once an appointment with the travel nurse has been booked, we ask that patients fill out the following form and return it to the surgery before the appointment. This ensures the nurse has all the relevant information needed for the appointment. Travel Risk Assessment Form
There is further information about countries and vaccinations required on the links below.
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Flu vaccinations are currently offered free of charge to the following groups:
The list above is not exhaustive and decisions should be based on a practitioner’s clinical judgement. Consideration should also be given to the vaccination of household contacts of immunocompromised individuals, specifically individuals who expect to share living accommodation on most days over the winter and therefore for whom continuing close contact is unavoidable.
Caring for someone can be very difficult and many people find that they need extra help with the care they provide.
For information and to find out what help is available please see the NHS choices website. https://www.nhs.uk/conditions/social-care-and-support/
More information can also be found at https://www.carersuk.org/?gclid=EAIaIQobChMIv5_70vax2QIVh5PtCh3pQAJWEAMYAiAAEgL_S_D_BwE
You can call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you.
If you are busy at certain times of day, you can send the Carers Direct helpline a message and ask for an adviser to call you back for free at a time that is convenient to you.
If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.
This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.
The Carers Direct helpline advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.
The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.
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